Payment Policy


Thank you for shopping with Advancd.
We are committed to providing a safe and transparent payment experience for all our customers.
Please read this policy carefully to understand how we process transactions made on our website.

ACCEPTED PAYMENT METHODS

 

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Klarna

  • Shop Pay

  • PayPal

PAYMENT CURRENCY

 

All transactions made on our website are processed in pound sterling (£ / GBP).

PAYMENT CONFIRMATION

 

Your payment is debited immediately after your order has been confirmed.

You will then receive an order confirmation by email with the details of your order.

If the payment is refused or flagged as potentially fraudulent by Shopify:

  • the order will not be processed,

  • you will be informed by email,

  • you may be asked to try again or use another payment method.

ORDER VERIFICATION

 

For security and fraud‑prevention reasons, we may contact you to confirm certain information before processing your order.

This may include:

  • verifying your email address,

  • confirming your delivery address,

  • requesting an identity document (in rare cases of suspected fraudulent activity).

We reserve the right to cancel any order that does not pass our verification process.
In such cases, a full refund will be issued.

FAILED OR CANCELLED PAYMENTS

 

If your payment fails or is cancelled:

  • your order is not processed,

  • you must return to checkout to complete your purchase again.

If funds have been debited but the order has not been confirmed, please contact us immediately at: contact@advancd.eu

CANCELLATION AND REFUND POLICY

 

Cancellations

If you wish to cancel your order after the payment has been processed, please contact us at contact@advancd.eu within 12 hours after placing the order.

Refunds are issued via the original method of payment.

Refunds

Please refer to our Returns and Refunds Policy (https://advancd.eu/policies/refund-policy) for more information regarding:

  • eligibility criteria,

  • processing times,

  • applicable procedures.

Refunds may take up to 14 business days to appear on your account, depending on your bank’s processing time.

FRAUD PREVENTION

 

In order to protect our customers and prevent fraudulent activities, Advancd reserves the right to carry out checks on certain transactions.

Additional information or confirmations may be requested for transactions considered to be high‑risk.

CONTACT

 

We respond to all inquiries within 24 business hours.

Trade name: Advancd

Company address: 200 rue de la Croix

Nivert, 75015 Paris, France

Legal structure: Sole proprietorship

Phone: +33 7 57 83 38 53

Email: contact@advancd.eu

SIREN: 942 233 545

SIRET: 942 233 545 00022

VAT: FR 76942233545

APE code: 4791A – Distance selling via general catalogue

Nature of business: Commercial

Contact page: https://advancd.eu/pages/contact

FAQ: https://advancd.eu/pages/faq

Order tracking: https://advancd.eu/apps/track123